What information do we collect? We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you will be asked to enter your: e-mail address, mailing address, phone number or credit card information. We will not process any orders that do not include a reliable means to communicate with the person placing the order and for those purposes we require: a valid physical address, valid email address, valid phone number, as we must know who we are doing business with and be able to communicate regarding orders. Any orders without this information will cancelled and subject to our cancellation policies.
Quality Assurance and Training: All phone conversations are monitor and/or recorded for quality assurance and training purposes. By submitting your order and agreeing to the terms and conditions, you are giving us express permission to record and/or save those conversations. If you do not want your conversations monitor, recorded or saved, please communication by email only.
Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
California Online Privacy Protection Act Compliance: Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the ‘Account Settings’ page.
Childrens Online Privacy Protection Act Compliance: We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our web site, products and services are all directed to people who are at least 13 years old or older.
Return Policy: We believe in customer service, unlike many other companies. If you order something by mistake, and don’t break the seal, just give us a call for an and we will gladly allow you to return it*, subject to the current return policy, so long as it is returned; in the condition that it was shipped, with no evidence of tampering, which would include any puncture, no matter how small, to the seal. For quality and sanitation reasons, we do not accept returns; of anything that has been opened, is not packaged with a tamper evident seal, or of any packaging. We absolutely must be able to guarantee quality and sanitation, of our products, to our other customers, and such returns would compromise that guarantee. The return would, then, have to be discarded and the loss would drive our prices up. We don’t believe that all customers should have to pay for any one customer mistakes. we understand that our customer needs to know if our product is right for them and doesn’t want to waste any money on items that won’t work or are not suitable to their needs. We offer an economical sample size, of every product, so that our customers may sample items, that they are interested in using, and avoid costly mistakes. Just as your company needs to avoid costly mistakes, so does PureO Natural Products, in order to protect the interest of our other customers, and maintain stable prices. Please order samples before purchasing large quantities to make sure that the product is suitable to your needs. This protects both our interests to avoid costly order mistakes and waste. If any item has been processed for shipping or has shipped there will be a 25% restocking fee deducted from any refund. This is to cover the cost of processing the product for shipping as well as processing the return.
Cancellation Policy: Your order can be canceled at any time, but since most orders are processed the same day you will need to contact us as soon as possible*. Please don’t rely on an email to cancel an order, please call us if you wish to cancel an order. As anPureO Natural Products customer, shopping on our web site, you are on your honor when selecting your shipping method.
All PureO Natural Products orders must be canceled within 24 hours as orders are pulled within that time frame. All orders cancelled after 24 hours for any reason are subject to a 25% restocking fee.
PureO Natural Products website operates in real time. The shipping charges applied to your order are based on a calculation of the combined weight and size of the items in your order coupled with the distance and type of delivery. We make every effort to make sure that all product information is correct so that the shipping charge will be accurate. In cases where the website over estimates the shipping cost we will refund excess shipping charges and in cases where it under estimates the shipping cost we will notify you and wait for payment prior to shipping your order. We cannot anticipate these conditions. We will only discover these conditions at the time of shipping when the label is generated.
PureO Natural Products web site is fully automated. Orders are downloaded, for processing, at 6 AM, Monday through Friday, excluding holidays or any periods when we are closed. If your order requires expedited processing please call us to make us aware of your needs, once you have placed your order. If you only want the order if we can expedite the processing then please call us before placing your order. We are happy to make every attempt to handle your request for expedited processing, though during peak times, or during periods where we have multiple requests for expedited handling, we may not be able to. We cannot guarantee that we will be able to give your order expedited processing. If you have placed your order, and you decide to cancel your order because we could not give it expedited processing, the cancellation will be subject to the terms of our Cancellation Policy.
For website offers several opportunities for you to review and modify your order prior to confirming, and finalizing, the order. It is assumed that all orders will be carefully reviewed prior to finalizing. Based on that assumption, of order review prior to confirmation, our prices do not include overhead for modifying and changing orders. To avoid price increases that would impact all customers, rather than just those that submit orders that require changes, orders that require modification / changes will incur a $2.50 administration fee. This fee will be added to the cost of an item added or exchanged or will be deducted from any refund or store credit created for cancelled items.
We offer FedEx and USPS carrier service for all domestic and international orders. You may select standard ground service or expedited service by air. You may set up your business or your residential address for your deliveries. For residential deliveries with a value at or above $200. FedEx ground shipments will require a signature for delivery. For business deliveries FedEx will require a signature regardless of the value.
Cancellation Fee – $5.00 for orders cancelled prior to processing.
Re-Stocking Fee – 25% for orders that have been processed (this will include orders that have been prepared for shipping but have not shipped.
Expedited Processing – $20.00 for orders that are shipped prior to the estimated ship date provided at the time of the order.
Phone / Email Orders – $5.00 for orders taken by phone or email (Because we are a wholesale company and need to control our prices aggressively we operate with a very small profit margin. Our prices do not include the cost of special handling or administration time so there will be a $5.00 charge for all phone and email orders).
Administration Fee – $2.50 for orders that require unexpected or excessive administration involvement for processing (Because we are a wholesale company and need to control our prices aggressively we operate with a very small profit margin. Our prices do not include the cost of special handling or administration time).
At PureO Natural Products we are committed to fair prices and equal treatment for all of our customers. We believe that every customer deserves to only pay for what they get. We have accounted for only the usual and customary administrative involvement in the processing of orders and materials. For that reason, if your order requires special handling only you will pay that additional cost. All orders are handled on a first come first served basis regardless of the shipping destination or the size of the order. For that reason, if your order requires special processing only you will pay that additional cost. We will not offer special processing at the cost of our other customers and this is not a guaranteed service.
Address Correction Policy: If you have placed your order and find that you need to change the shipping address, please call us as soon as possible. If your package has already shipped and the carrier has to change the deliver address, of a package already in their system, there is a fee. Your original method of payment will be charged a $15.00 address correction fee. This fee will be paid whether they are able to catch the package, and update the address, or not. The fee is compensation for the follow through work that they must do in order to try to change the address, of a package already in their system. This is not our policy and is beyond our control. Sometimes we are able to get the carrier to override the fee when the change does not get handled in time. If that is the case then we will refund the fee. If it has not shipped then we will make every attempt to change the shipping address. Our system is fully automated so we cannot guarantee that your order will ship to the updated address. We will not reimburse any shipping charges for mis-delivered packages, due to an address change so, please be prepared to make the arrangements, necessary, to get your package from your original shipping address to your updated address. The only way to guarantee that your package is delivered to the address, that you prefer, is for you to make sure that you place your order with the correct shipping information when you place your order. PureO Natural Products will not be responsible for any charges related to an order that requires a shipping address change, nor for a package delivered to the original shipping address, supplied at that time of the order.
Due to an excessive number of orders with special handling instructions included only in the order notes we will make every attempt to modify shipping records to include those special handling instructions. These special requests included only in order notes are not guaranteed. An administration fee of $2.50 will be charged to the original method of payment, prior to processing, every time our office has to make changes to a shipping record.
Report Missing or Damage Items: Please contact us, to report missing or damaged items, within two business days so that we can pull the packing slip and check with the persons involved in the packing and transit of your order. The two day time frame is to help ensure that everyone involved in the order handling, the packing on our side – and the receiving on your side, can still recall any details that may be helpful in resolving the question of the missing item/s. Please have a copy of your packing slip to compare against and go through your boxes carefully. You can rest assured that every item that is incated as being included in your package has been included in your package as we take extra precautions to make sure every order goes out complete and without error. When we pack orders we use a triple confirmation process to ensure order accuracy and we keep packing slips, on file, for a limited time only. When you place your order you will receive a confirmation of your order, as soon as it is confirmed and then you will also receive an email confirmation of your order, and then you will receive an email confirmation with your electronic packing slip as soon as your order has shipped. Please print one of these copies, of your order, to use for your receiving department, so that they can know what should be in the order. Some items are very small and may get lost in the packing peanuts. Please transfer the peanuts into another container, slowly, while you watch carefully for any small items. Running your hands through the peanuts will not be helpful with very small, lighter, item that can just get pushed around with the peanuts. It is the cutomer’s responsibility to check through packaging materials very carefully to ensure that items are not mixed in with peanuts and other miscellaneous packing materials. If you suspect a missing item please do not discard any of your packaging materials until you have contacted us. You must retain all packaging and materials until after you have spoken with us regarding any damage or missing items. PureO Natural Products utilizes some unique and creative methods to pack items and we might know exactly where something is even though you don’t think it was in the box. Most of the time when a small item is reported missing it is discovered to be in the peanuts, or packaging materials, and we can help you to locate it by describing how it is wrapped, how big it is, and so on. If you have damage please take a picture of the entire box, and contents, to forward to us for review and to start the claim process while we get your damaged item replacement on its way to you. At PureO Natural Products we take accurate order filling very seriously and have gone to great lengths to implement systems to make sure that every customer receives their order promptly and accurately.
Terms and Conditions: These Terms and Conditions as displayed here are not all inclusive and are not intended to exclude any information contained elsewhere on the website.
All information contained on the website and not displayed here is considered to be a part of PureO Natural Products Terms and Conditions. PureO Natural Products reserves the right to refuse service to any customer for any reason.
PureO Natural Products
355 Spring Garden Street
Easton PA, 18042